These are our most commonly asked questions. Details on our delivery, cancellation and privacy policies can be found on our Policies page.
1. Where is your shop?
We are located inside Safari Cake Boutique, 842 Gardiners Road (between the Blood Donor Clinic and FinAddicts pet store)
2. What are your hours?
Our hours of business at the shop are Tuesday-Friday, 10am-6pm and Saturdays 10am-2pm.
If we are super busy with a wedding, we may reduce hours on Fridays and Saturdays- we will put up a notice on our social media, website and online shop if this is the case.
The shop is closed on Sundays and Mondays, but special delivery may be available by appointment. Please call or email to make arrangements! (Priority is given to funeral and wedding services on these days).
Special event and wedding consultations are by appointment.
3. Do you offer same-day delivery?
We can, if you order by noon and we have the product that you want. At least 24 hours’ notice is preferred, because we buy in small batches and don’t carry the same flowers week to week. If we can’t help you with a last-minute order, we’re happy to direct you to some larger shops in the area.
4. How do I pay for my order?
We accept cash, debit, credit cards, cheque, and Electronic Funds Transfers (EFTs).
Online and phone credit card transactions are handled by the Shopify ecommerce platform. Your information is always encrypted and handled securely by these reputable companies. Your credit card information is not transferred or stored by Sage Flowers.
We accept Electronic fund transfers for customers who prefer an online alternative to credit cards. EFTs are sent to email@example.com via your online banking account. Please note that your financial institution may charge you a fee for this service, and Sage Flowers is not responsible for this fee. We ask customers paying by EFT to send a separate message containing a one-time security question/answer so that we can access the funds. Please contact your financial institution if you need more information on EFTs.
We cannot deliver any orders until we have received payment in full.
5. When will you deliver my flowers?
On weekdays, we are pleased to offer you courier service by Kingston's Go Courier. Bonded drivers and marked vehicles for your peace of mind, fantastic customer service and a delivery guarantee for general extra awesomeness. Go Courier offers a 90 minute service within city limits 9am-4pm, and we may also offer 'an evening run' for deliveries after the shop closes, 6pm-7pm. Saturday deliveries are typically between 2-4pm or by appointment. If you would like a particular delivery time, please give us a call or send us a message, and we'll see what we can do!
6. Why do you call recipients before delivery?
We call recipients at residential addresses to make sure someone is present to accept the flowers. Because flowers are heat-sensitive, cold-sensitive, and perishable, and could be overlooked or stolen if we just leave them at the door, we need to make sure someone is home. If you are concerned about ruining a surprise, give us a call or a message and we can work something out. Usually house mates, neighbours and family members are glad to help us with surprise deliveries, while ensuring your flowers arrive in the best condition possible.
7. Why was I charged 13% tax?
Ontario's HST (harmonized sales tax) rate is 13%, and our products are not exempt. We collect and report taxes to the government. If you have tax-exempt status (ie. band card) please place your order by phone at 613-545-9229 or toll-free 1-855-585-9229.
8. Will you send my flowers anonymously?
Short answer- yes, but no guarantees. We’re happy to send anonymous flowers, cards with disguised names, or to tell recipients they have to guess who sent their gift; however, we don’t guarantee complete anonymity. If the recipient cannot guess and needs to know who those flowers are from, we like to provide the sender’s name and city*. We love inside jokes, random acts of flowers, and being your wingman, but we don’t want to get involved in situations where the act of sending flowers could cause problems for anyone.